Nova Counseling Services

Located in Oshkosh, WI, Nova Counseling Services operates in WI's broader addiction-treatment market. The facility offers specific levels of care: Inpatient. What this page tries to do is frame the specific questions worth asking, which are rarely the ones that get asked first.

Care levels at Nova Counseling Services

The facility's documented care levels are The facility offers specific levels of care: Inpatient. — each of which is appropriate for specific clinical presentations. Matching the level to the specific clinical need is the pre-admission work. The level-of-care question is where a lot of misaligned placements happen — a patient who needs residential ends up in IOP, or vice versa. The protection is a clinical assessment outside the facility's admissions team.

Insurance and payment

Nova Counseling Services accepts both Medicaid and commercial insurance, which is the broadest payer profile and typically correlates with programs that operate at scale across the economic spectrum. The uncomfortable truth about insurance at most treatment centers is that admissions staff and the utilization-review team sometimes have different understandings of what was promised. Written VOB forces those understandings into alignment.

Before you call

Questions that matter before admitting to Nova Counseling Services: ASAM level of care (not the facility's category, the clinical level); written VOB; MAT policy. If the clinical situation involves opioid use disorder, confirm explicitly whether Nova Counseling Services offers medication-assisted treatment — buprenorphine, methadone, or naltrexone. Programs that do not are operating outside the current standard of care. The ones who answer those quickly are usually the ones worth considering. The ones who dodge are almost always worth skipping.